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When will my order be shipped?

Upon payment confirmation, each order is generally shipped within 1-2 business days (excluding Saturdays and Sundays). We are committed to ensuring every customer receives their order promptly. Under governing French and European Union law, the delay of shipment cannot legally exceed more than 30 days, though we hope to never make the customer wait such a long time for their order to be shipped. If you have any concerns about the delay of your shipment or if you receive a damaged product, please do not hesitate to email us at shipping@ferreira-streetwear.com.

What is the cost for standard shipping?

Shipping costs are automatically generated during the time of purchase and are based upon standard shipping rates through the carrier La Poste/Colissimo. Standard shipping rates start at 4,95 € in metropolitan France including Andorra and Monaco. For France overseas (see inclusive list below), shipping rates start at 11,95 €. Standard shipping is free for orders over 100 € within metropolitan France.

For orders to Europe (to the EU, Switzerland, and the UK), shipping rates start at 13,10 €. For the United States of America and the rest of the world (see inclusive list of countries below), rates start at 19,50 €. Note that international deliveries can be subject to import fees to be paid at the time of delivery.

Orders are shipped within 2 to 5 business days, excluding pre-orders.

Standard delivery can be expected to arrive within 2 to 4 days for France. Other European recipients can expect to receive orders within 3 to 7 days. International recipients can expect to receive orders within 5 to 10 days for the rest of the world.

What are the delays for standard shipping?

The delivery time depends on the destination of your package. Through our shipping carrier, delivery in Metropolitan France should arrive within 2-5 days from the time of shipment. For overseas destinations, the delivery time is between 11 and 18 days (which is variable in times of crisis). For Europe, your shipment should arrive between. Finally, for Colissimo International, your shipment can arrive between 3 and 8 days.

 

What is the cost of expedited shipping?

Shipping costs are automatically generated during the time of purchase and are based upon express shipping rates through the carrier La Poste/Chronopost. Express shipping rates start at 8,50 € in metropolitan France including overseas territories (for overseas territories, the delay may be extended by one day). 

For orders to Europe (to the EU, Switzerland, and the UK), shipping rates start at 13,85 €. For the United States of America and the rest of the world (see inclusive list of countries below), rates start at 28,23 €. Note that international deliveries can be subject to import fees to be paid at the time of delivery.

Orders are shipped within 2 to 5 business days, excluding pre-orders.

Standard delivery can be expected to arrive within 2 to 4 days for France. Other European recipients can expect to receive orders within 3 to 7 days. International recipients can expect to receive orders within 5 to 10 days for the rest of the world.

What are the delays for expedited shipping?

Delivery times and prices are calculated according to the characteristics of your package.

To Metropolitan France, an express parcel is sent in less than 24 hours! Documents, objects, and your packages are delivered the next morning before 10am or 1pm. *

From France to the French Overseas Departments and Territories, an express parcel arrives in 1 to 2 days* in the main localities and 3 to 5 days in the other cities.

Towards the main economic centers of the European Union and international countries, the routing of the parcels is carried out in 1 to 2 days *. It is necessary to add a few additional days for a sending towards more outlying localities.

* Indicative delivery times in working days.

This question concerns only the self-employed who have chosen not to appear on the public lists. For your information, you should know that we can't factor an invoice in the name and for the account of a self-employed contractor (case where the contract is signed directly with the final customer) if this one is not on the public lists, consequently, we can't pay you before the 15th of the month following the service.

If I am receiving my package internationally, will I have import fees and how much will they be?

All orders are shipped from France. Both standard and express international deliveries can be subject to import fees to be paid at the time of delivery. These fees depend on where the package is traveling to and from, as well as the shipping service which you have selected. For international and overseas shipping, to learn more about import fees from our carrier, click here. In most instances, these fees will be between 14 € and 60 € and usually minimal if your order is low in weight. If at any point you would like to know how much your import fees will be, you may contact us directly, and will inquire with our shipping carrier to provide you with this information. Note that your order must first be finalized to know how much your import fees will be. We are constantly searching for ways to expand our carrier network to eliminate import fees as much as we can when possible. We thank you for your cooperation. 

 

ADDITIONAL INFORMATION

United Kingdom import taxes and duties information:

When selling goods on tax-exclusive terms, the UK consumer will be regarded as the importer and will need to pay any import VAT and customs duties due, which are collected on delivery by the parcel operator. When the goods are sold on tax-inclusive terms, either the seller will have to import the goods into the UK first, account for import VAT on their UK VAT return and account for UK VAT on the sale to the consumer, or the customer is again the importer but the seller pays the import charges on the customer’s behalf has already built them into the inclusive selling price.

French overseas territories include:

Andorra (for express shipping) Guadeloupe, Martinique, French Guiana, Reunion Island, Mayotte, Saint Pierre, and Miquelon, Saint Martin, Saint Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, Southern French Territories, and French Antarctic Territories (TAAF).

Shipping to the rest of the world includes:

Eastern Europe (excluding EU, Switzerland, and Russia), Norway, Maghreb, African countries (except Maghreb), Canada, USA, Russia, and the Near and Middle East.

 

Last updated: Sunday, July 10, 2022

Contact information

Trade name: Ferreira Group

Phone number: +33 6 61 26 50 32

Email: contact@ferreira-streetwear.com

Physical address: 24 Rue Pasteur, 24 Bis , 91120 Palaiseau, France

VAT number: FR49902633577

Terms of sale

 

SECTION 1: PURPOSE AND SCOPE

These general conditions of sale (CGV) constitute the basis of commercial negotiation and are systematically sent or given to each buyer to enable him to place an order.

The general terms and conditions of sale described below detail the rights and obligations of the company Ferreira Group and its customer in connection with the sale of the following goods: included but not limited to t-shirts, jeans, hoodies, beanies, baseball caps, bags, and other streetwear clothing and accessory products.

Any acceptance of the estimate/purchase order, including the clause "I acknowledge having read and I accept the attached general conditions of sale" implies the buyer's unreserved acceptance of these general conditions of sale.

 

 SECTION 2: PRICE

The prices of the goods sold are those in effect on the day the order is taken. They are denominated in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate and transport costs applicable on the day of the order.

The final price during checkout will be tax-included. 

The company Ferreira Group grants itself the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.

 

SECTION 3: DISCOUNTS AND REBATES

The proposed rates include discounts and rebates that the company Ferreira Group would be required to grant given its results or the assumption by the buyer of certain services.

 

SECTION 4: DISCOUNT

No discount will be granted in the event of early payment.

 

SECTION 5: METHODS OF PAYMENT

The payment of orders is made including VISA, MasterCard, and AMEX credit/debit cards, Apple Pay, and/or PayPal

 

Payments will be made under the following conditions:

• Payment is due at the time of order confirmation 

 

 

SECTION 6: UNSUCCESSFUL PAYMENT

In the event of an unsuccessful payment, the order will not be finalized and goods will not be shipped. If the error persists, please contact your banking provider. If you have any questions or concerns, you may email us a contact@ferreira-streetwear.com.

 

SECTION 7: ORDER CANCELLATION

The order can be canceled up until the time of shipping. If you need to cancel your order for any reason, please contact us directly using the email above. We cannot guarantee that we will receive your request to cancel before the time of shipping. Please note that we generally try to respond to emails and messages within 24 hours.

SECTION 8: DELIVERY

Delivery is made:

• either by direct delivery of the goods to the buyer;
• or delivery to a pick-up point
  
  

 

The delivery time indicated when registering the order is given for information only and is in no way guaranteed.

The buyer fully bears the risk of transport.

In the event of goods missing or damaged during transport, the buyer must make all the necessary reservations on the order form upon receipt of the said goods. These reservations must also be confirmed in writing within five days of delivery, by email. Contact us at contact@ferreira-streetwear.com.

 

SECTION 9: ACT OF GOD (Force majeure)

The responsibility of the company Ferreira Group cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of an Act of God (force majeure). As such, an Act of God or force majeure means any external, unforeseeable and irresistible event within the meaning of article 1148 of the Civil Code.

  

Last updated: Tuesday, August 23, 2022